Privacy Policy
How Henry-Brooks Ltd collects, uses, stores and protects your personal data. We are committed to safeguarding your privacy in full compliance with UK GDPR.
Last updated: 1 January 2025
1. Who We Are
Henry-Brooks Ltd ("Henry-Brooks", "we", "us", "our") is a commercial and domestic cleaning company registered in England and Wales (Company No. 16096786). Our registered office is at 5 Albacore Close, Lee-on-the-Solent, Hampshire, PO13 8GG.
We are the data controller for the personal data we collect through our website, contact forms, email, telephone and in-person interactions. If you have any questions about how we handle your data, please contact us at info@henrybrooks.co.uk or call 01329 756756.
2. What Data We Collect
We may collect the following personal data when you interact with us:
- Name and contact details (email address, phone number, postal address)
- Business name and premises address (for commercial cleaning clients)
- Details of the cleaning services you are enquiring about or have contracted
- Messages and correspondence you send to us via our website, email or phone
- Website usage data collected via cookies and analytics tools
- Payment and invoicing information for contracted cleaning services
3. How We Use Your Data
We use your personal data for the following purposes:
- Responding to enquiries and providing cleaning quotes
- Delivering the cleaning services you have contracted
- Managing your account, scheduling and processing payments
- Communicating about your service (scheduling changes, updates, quality reviews)
- Complying with legal and regulatory obligations
- Improving our website and cleaning services through analytics
We do not use your data for automated decision-making or profiling. We will never sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data under the following legal bases as defined by UK GDPR:
- Contract - to fulfil cleaning services you have requested or contracted
- Legitimate interest - to respond to enquiries, improve our services and manage client relationships
- Legal obligation - to comply with tax, accounting and regulatory requirements
- Consent - where you have opted in to receive marketing communications (you can withdraw consent at any time)
5. How We Store and Protect Your Data
We take the security of your personal data seriously. Your data is stored securely using industry-standard measures including encrypted connections, access controls and secure hosting.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For contracted clients, we retain records for a minimum of six years after the contract ends to comply with UK tax and accounting regulations.
6. Sharing Your Data
We may share your personal data with:
- Our cleaning staff - limited to the information needed to deliver your service (e.g. premises address, access instructions)
- Payment processors - to handle invoicing and payments securely
- Accounting and legal advisors - to comply with our legal obligations
- IT and hosting providers - who help us operate our website and business systems
All third parties we work with are required to handle your data securely and in accordance with UK data protection law. We do not transfer your data outside the United Kingdom unless required and with appropriate safeguards in place.
7. Cookies
Our website uses cookies to improve your experience and to help us understand how visitors use our site. Cookies are small text files stored on your device when you visit our website.
We use essential cookies required for the website to function correctly, and analytics cookies to understand traffic and usage patterns. You can manage your cookie preferences through your browser settings at any time.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access - request a copy of the personal data we hold about you
- Right to rectification - request correction of inaccurate or incomplete data
- Right to erasure - request deletion of your data where there is no compelling reason to continue processing
- Right to restrict processing - request that we limit how we use your data
- Right to data portability - request your data in a structured, machine-readable format
- Right to object - object to processing based on legitimate interest or for direct marketing purposes
- Right to withdraw consent - where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at info@henrybrooks.co.uk. We will respond to your request within one calendar month.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
- Email: info@henrybrooks.co.uk
- Phone: 01329 756756
- Post: Henry-Brooks Ltd, 5 Albacore Close, Lee-on-the-Solent, Hampshire, PO13 8GG
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Have questions about how we handle your data? We are happy to help.
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